Best Western Plus Otay Valley Hotel - Chula Vista

Comfortable beds and decent price

Too close to interstate, very noisy. Waffles were good at Breakfast but would like better selection. Had to request towels & washcloths daily as cleaning staff did not leave.

The towels were clean There was coffee

The carpet was dirty There was not toothpaste

Location to sleeptrain amphitheater

The beds are old as me (I'm old) and uncomfortable.

Very Clean, Friendly staff, quick check in.

no parking on the side where room was located.. to many big construction trucks taking up parking spaces.

Room was clean and housekeeping staff pleasant.

Freeway noise, very slooow elevator, quite expensive for a very average motel with no changing or toilet facilities at the small (almost a joke) swimming pool.

Free WiFi

The Iron was filthy and got black dirt spots all over my white shirt when I ironed it. The hand held shower was a real pain, with a flat bottom area...no tub, just two drains on the floor, one in the shower area and on in the dressing area.

Not much

Small bed, and I paid 30 dollars more a night than my daughter did by booking directly with hotel and she had two beds. Doors didn't work , key card stop working after first day. Don't know if I will use Booked.net again when I have to pay more

The staff were rude and the room was nasty for almost 200 dollars, never again!!! I like nothing.

Horrible hospitality and our room was gross, I had to wear sandals on the carpet .. never never again !

I like the room and building style. Also,I like that they turned on the light inside the room when we first walked in.I feel welcoming.

The breakfast end too early. I expect that it finishs at 10 am. We missed it. Luckily they have a grab and go back for me otherwise I will have to drive a long way to find something to eat out there. The staff who took the breakfast away was not nice. We went downstairs to the breakfast room. She opened the side door and told me that it has already finished. However, she has the food in the cart right in front of her and she didn't offer me to take it Togo or some options for me who paid for the service which includes two breakfast. I understand she did her job, but it would be nicer if she showed me and option to take the food in front of her Togo. I went back to my room and call frontdesk. She offered me a grab and go bag which has a cup of yogurt, an apple, and a granola bar. That'it for two people. I was wrong that I didn't check for the breakfast time. I recommend that you have an option for the case like us since we have paid for the service that includes breakfast for two.

Convenient location. Size of room.

The breakfast room was chaotic and very dirty. No staff appeared to clean in the room to attend to anything. I told the front desk agent that the breakfast room needed attention. I was in the area for an additional 30 minutes but no employee came to the breakfast area in that time.

They let us have an early check-in which was very nice because I know that they were sold out! Beds were super comfortable. My son loved the pool and breakfast was very good.

Breakfast could be maintained better. Possibly another waffle maker so people do not have to wait 15 minutes for a waffle. Also, they ran out of regular batter and that caused an even bigger delay. Do people even use the strawberry flavor? It just makes your day start on the wrong foot when you have a small window frame to get to where you need to be.

Friendly staff

Right next to freeway and riff raff hanging around the property

Convenience to Tijuana Airport for flight out on vacation.

Thought the price was too high for what we got, marginal room, continental breakfast very marginal, old motel that needs either price lowered or updating.

Super clean rooms. The hotel is old but they seem they started renovating it from inside (rooms) to outside.

Breakfast was poor. I mean, Costco boiled eggs? And beef patties? For $170/night we were hoping for something better.

Really like how close it is to family and sights in Chula Vista.

The beds and pillows were too soft. No real support for body. My dad was not able to get a good night's rest. Everything else was nice.