Best Western Plus Otay Valley Hotel - Chula Vista

Comfortable beds and decent price

Too close to interstate, very noisy. Waffles were good at Breakfast but would like better selection. Had to request towels & washcloths daily as cleaning staff did not leave.

The towels were clean There was coffee

The carpet was dirty There was not toothpaste

Location to sleeptrain amphitheater

The beds are old as me (I'm old) and uncomfortable.

Room was clean and housekeeping staff pleasant.

Freeway noise, very slooow elevator, quite expensive for a very average motel with no changing or toilet facilities at the small (almost a joke) swimming pool.

Free WiFi

The Iron was filthy and got black dirt spots all over my white shirt when I ironed it. The hand held shower was a real pain, with a flat bottom area...no tub, just two drains on the floor, one in the shower area and on in the dressing area.

Not much

Small bed, and I paid 30 dollars more a night than my daughter did by booking directly with hotel and she had two beds. Doors didn't work , key card stop working after first day. Don't know if I will use Booked.net again when I have to pay more

The staff were rude and the room was nasty for almost 200 dollars, never again!!! I like nothing.

Horrible hospitality and our room was gross, I had to wear sandals on the carpet .. never never again !

Convenient location. Size of room.

The breakfast room was chaotic and very dirty. No staff appeared to clean in the room to attend to anything. I told the front desk agent that the breakfast room needed attention. I was in the area for an additional 30 minutes but no employee came to the breakfast area in that time.

They let us have an early check-in which was very nice because I know that they were sold out! Beds were super comfortable. My son loved the pool and breakfast was very good.

Breakfast could be maintained better. Possibly another waffle maker so people do not have to wait 15 minutes for a waffle. Also, they ran out of regular batter and that caused an even bigger delay. Do people even use the strawberry flavor? It just makes your day start on the wrong foot when you have a small window frame to get to where you need to be.

Friendly staff

Right next to freeway and riff raff hanging around the property

Convenience to Tijuana Airport for flight out on vacation.

Thought the price was too high for what we got, marginal room, continental breakfast very marginal, old motel that needs either price lowered or updating.

Really like how close it is to family and sights in Chula Vista.

The beds and pillows were too soft. No real support for body. My dad was not able to get a good night's rest. Everything else was nice.

The staff were very friendly and concerns were addresses promptly

Upon arrival, we had no shower curtain, one towel, and the sink continually backed up with foul smelling water.

It is very close to Sleep Train Amphitheatre

No restaurant's near by

No towels in the room, price was way too high for the quality of the room.